The Albury-Wodonga Family Medical Centre strives to provide high quality health-care for all patients who require treatment or medical advice, regardless of background or financial means, by all practitioners and staff, all the time and with professionalism and sensitivity. Ethical health-care practices and respect for the rights of patients are at the core of our philosophy.

The image and reputation of our Centre are very important to us. Our management team actively cultivates an environment in which loyalty; integrity, honesty and mutual co-operation are standard values in our dealings with staff, patients, specialists and all other individuals who come into contact with the Centre.

Consultations are normally by appointment, but the first available doctor sees urgent cases. Every effort will be made to accommodate your preferred time. If the requested doctor is unavailable, one of the other doctors’ at our Centre may be available to see you and will, with your permission, communicate any necessary information.

If your appointment is for other than a standard consultation, please tell the receptionist when you make an appointment so that extra time can be allowed (ie; several or long problems, initial visit for a work-related injury or motor vehicle accident, medical report, pre-employment examination or a procedure.)

Nobody likes to be kept waiting. We are well aware of this and try very hard to adhere to our appointment schedules, however the unpredictable nature of medical practice is such that doctors sometimes have to run behind time. We sincerely regret any inconvenience caused to patients when we are running behind with our appointment schedule.

Home visits are available for regular patients who live within 15km of the practice, whose condition or situation prevents them from attending the surgery. Please telephone the surgery as early as possible after 8.00am. Home visits approved upon the Doctor’s discretion and completed on a case by case basis. As home visits are very time consuming, we request patients try and organise transportation to the surgery where we have the best facilities and can attend to problems promptly.

Our clinic runs a daily ‘quick clinic’, catering to patients needing repeat medication and referrals. This clinic runs five minute appointments from 8 am to 8.30 am. Patients unable to attend the ‘quick clinic’ can request repeat scripts and referrals over the phone, but these will be completed at the discretion of the treating doctor. A fee of $15 will be charged for this service.